Privacy policy
Last updated: May 20, 2025
This Privacy Policy describes how DrivSecure™ (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal data when you visit drivsecure.com (the “Site”), use our services, make a purchase there, or otherwise communicate with us regarding the Site (collectively the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by law.
How we collect and use your personal data
To provide the Services, we collect as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
What personal data do we collect?
The types of personal data we receive about you depend on how you interact with our Site and use the Services. When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can be associated with you. The categories and specific types of personal data we collect are described in the sections below.
Information we collect directly from you
Information you provide to us directly through our Services may include:
- Contact information – including your name, address, phone number, and email address.
- Order information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information – including your username, password, security questions, and other information used for account security.
- Customer support information – including information you include in your communications with us, for example when you send a message via the Services.
For some features of the Services, you may be required to provide certain information about yourself directly. You may choose not to provide such information. However, this may result in your inability to use or access those features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (“Usage data”). To do so we may use cookies, pixels, and similar technologies (“Cookies”). Usage data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information received from third parties
Finally, we may receive information about you from third parties, including vendors and service providers that collect information on our behalf, for example:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested to perform our contract with you.
- When you visit our Site, open or click emails we send to you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third‑party libraries, and cookies.
All information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third‑party websites and links.
How we use your personal data
- Provision of products and services. We use your personal data to provide the Services to you and to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, as well as other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may wish to use. In that case, Shopify processes your data in accordance with its Privacy Policy and Consumer Privacy Notice.
- Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as sending marketing and advertising messages by email, SMS, or post and showing you advertising for products or services. This may include using your personal data to better personalize the Services and advertising on our Site and other websites. If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in selling our products under Art. 6(1)(f) GDPR.
- Security and fraud prevention. We use your personal data to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend not sharing your username, password, or other access credentials with others. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in ensuring the security of our website for you and other customers, pursuant to Art. 6(1)(f) GDPR.
- Communicating with you and service improvement. We use your personal data to provide customer support and improve our Services. This is in our legitimate interest in order to respond to you, provide effective services, and maintain our business relationship with you, pursuant to Art. 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies on our Site. Specific information about the cookies we use in connection with operating our store through Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to store your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize Services, products, and advertising on our Site and other websites.
Most browsers accept cookies automatically by default. However, you can set your browser to remove or reject cookies via browser controls. Please note that removing or blocking cookies may affect your user experience and may cause some Services, including certain features and general functionality, not to function properly or become unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How we disclose personal data
In certain circumstances we may disclose your personal data to third parties for the purposes of performing a contract, legitimate purposes, and other reasons subject to this Privacy Policy. Those circumstances may include:
- to vendors or other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- to business and marketing partners to provide you services and advertise to you. Our business and marketing partners use your data in accordance with their own privacy policies.
- When you instruct, request, or otherwise consent to us disclosing certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, and with your consent.
- to our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose The following categories of personal data and sensitive personal data about users for the above purposes are disclosed in “How we collect and use your personal data” and “How we disclose personal data”.
| Category | Categories of recipients |
|---|---|
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We do not use or disclose these to draw inferences about your personal data without your consent.
With your consent, we disclose personal data for the purpose of conducting promotional and marketing activities as follows.
Third‑party websites and links.
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security practices and other terms and conditions. We make no warranty and assume no responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites. Information you provide in public or semi‑public places, including information you share on third‑party social networking platforms, may also be viewed by other users of the Services and/or users of those third‑party platforms without restriction on use by us or others. Our inclusion of such links does not automatically constitute an endorsement of the content of such platforms or their owners/operators, except as disclosed in the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us at the contact details below and request deletion of that data.
At the time of this Privacy Policy’s effectiveness, we have no actual knowledge that we “sell” or “share” personal data of persons under 16 (as those terms are defined under applicable law).
Security and retention of your data
Please note that no security measures are perfect or impenetrable and we cannot guarantee “perfect security.” Additionally, information you send to us during transmission may not be secure. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal data. However, these rights are not absolute and apply only in certain circumstances. In some cases we may decline your request to the extent permitted by law.
- Right of access/information: You may have the right to request access to the personal data we hold about you, including details about how we use and disclose your data.
- Right to deletion: You may have the right to request deletion of the personal data we hold about you.
- Right to rectification: You may have the right to request correction of inaccurate personal data we hold about you.
- Right to portability: You may have the right to receive a copy of the personal data we hold about you and, in certain circumstances and with certain exceptions, to request that such data be transferred to a third party.
- Right to opt out of sale, sharing, or targeted advertising: You may have the right to direct us not to “sell” or “share” your personal data or to object to the processing of your personal data for purposes that constitute “targeted advertising” under applicable privacy laws. Please note: If you visit our Site with the Global Privacy Control opt‑out preference signal enabled, we will treat this depending on your location as an automatic request to opt out of “sale” or “sharing” of information for the device and browser you are using to visit the Site.
- Restriction of processing: You may have the right to request that we stop or limit the processing of your personal data.
- Withdrawal of consent: Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
- Right to appeal: If we refuse to process your request, you may have the right to appeal our decision. You may do so by directly responding to our refusal.
- Managing communication preferences: We may send you promotional emails and you can opt out of receiving those emails at any time by using the unsubscribe option provided in our emails to you. If you opt out, we may still send you non‑promotional emails, for example about your account or orders.
You may exercise these rights as set forth on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. Under applicable law, you may designate an authorized agent to make requests to exercise your rights on your behalf. Before we accept such a request from an agent, we must receive proof that you have authorized the agent to act on your behalf. We may also need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details below or by filing a complaint with your local data protection authority. For the EEA you can find a list of competent supervisory authorities here.
International users
Please note that we may transfer, store, and process your personal data outside the country in which you live. Your personal data may also be processed by employees and external service providers and partners in these countries.
When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts of the applicable UK authority, unless the transfer is to a country that has been found to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy or wish to exercise any of your rights, please call us or email us at support@drivesecure.com or contact us at Rue du Nieuwmolen 59, Anderlecht, 1070, BE.
For the purposes of applicable privacy laws and unless otherwise expressly stated, we are the controller of your personal data.